Sun Rocket: Was it the O-rings?

Sun Rocket, the much loved VoIP service has closed it’s doors. I first caught wind of this happening from GigaOM on the 12th. Customers wanting the service were being turned down via the non-working customer service hot line. Then on the 13th, again GigaOM found out that massive, unforeseen layoffs had happened, including the release of 25 senior managers. Then today it seemed to be less speculative, sites (GigaOM, Webware, Techmeme, DSLreports) are reporting that Sun Rocket has officially malfunctioned and there is no turning back.

Sun Rocket provided a great service but apparently, due to dot.com vs telecom politics, the system went awry.

With the fall of Sun Rocket, many customers are wondering who to go to. I’ve been hearing a lot about ViaTalk. I don’t know much about these guys but I’m going to learn more. They seem pretty comparable to Sun Rocket. Hopefully without the volatility.

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